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Hotel Arosa, Madrid
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Key details
About the Hotel
Calle Salud 21 - Gran Via 29,
Madrid,
Spain,
28013,
Community of Madrid
Hotel Arosa is situated in the heart of Madrid on Gran Via, known for its vibrant cultural scene and essential theatres. The hotel features a blend of character and modern amenities that cater to a variety of travelers. Its location allows for easy access to major attractions and the city's main shopping district. Guests enjoy comfortable accommodations with French windows opening to furnished balconies overlooking the bustling Gran Via.
Location
Hotel Arosa is just 400 meters from Puerta del Sol and within walking distance to major attractions like the Prado Museum and Royal Palace. The hotel's central location ensures excellent public transportation links for easy access to the entirety of Madrid. Nearby, visitors can explore the Art Triangle, El Retiro Park, and other cultural landmarks.
Rooms
Arosa offers a range of rooms equipped with air conditioning, a minibar, and a safe. Each room comes with an en suite bathroom, hairdryer, and satellite TV. The hotel caters to diverse preferences, featuring rooms with traditional Oriental-themed decor and modern amenities. Guests have the option of free WiFi throughout their stay.
Eat & Drink
A buffet breakfast is served until 11:00, providing a convenient start to the day. The hotel also features a bar and restaurant, offering a selection of dining options. Room service is available for those who prefer to dine in the comfort of their rooms.
Leisure & Business
The hotel includes a small fitness room and a bright library for guest relaxation. There are two internet terminals available for use, adding to the convenience for business travelers. Conference facilities are also provided to accommodate meetings and events.
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments
Wi-Fi
Parking
Luggage storage
24-hour services
General
Wi-Fi
Safe deposit box
Lift
Dining
Restaurant
Bar/ Lounge area
Room features
Air conditioning
In-room safe
Mini-bar
Dressing area
Media
Flat-screen TV
Telephone
AM/FM alarm clock
Room decor
Parquet floor
Show more
Location
Calle Salud 21 - Gran Via 29,
Madrid,
Spain,
28013,
Community of Madrid
Map view
Calle Salud 21 - Gran Via 29,
Madrid,
Spain,
28013,
Community of Madrid
City landmarks
Museum
Prado National Museum
1.4
km
Square
Plaza Mayor
750 m
Palace
Royal Palace of Madrid
1.2
km
Plaza de la Independencia
Parque del Retiro
1.4
km
Park
El Retiro Park
1.4
km
Museum
Museo Nacional Thyssen-Bornemisza
1.1
km
Museum
Museo Nacional Centro de Arte Reina Sofia
1.8
km
Public Building
Cybele Palace
1.2
km
Museum
Plaza de Cibeles
1.0
km
Calle Ponzano tapas
2.5
km
Church
Real Basilica de San Francisco el Grande
1.7
km
Calle Alcala 42
Circulo de Bellas Artes
650 m
Garden
Royal Botanical Garden of Madrid
1.6
km
Museum
Museo de Historia de Madrid
750 m
Opposite Palacio Real
Plaza de Oriente
640 m
Square
Plaza de Santa Ana
780 m
Paseo del Pintor Rosales
Templo de Debod
1.5
km
Theatre
Teatro Real
770 m
Church
Catedral de Sta Maria la Real de la Almudena
1.3
km
Museum
CaixaForum Madrid
1.6
km
Library
Museum of the National Library
1.4
km
Museum
National Archaeological Museum
1.6
km
Paseo del Prado Paseo Del Prado
Paseo del Prado
1.1
km
Museum
Museo Sorolla
2.1
km
Paseo de la Republica de Cuba 4 Parque Del Retiro
Palacio de Cristal
2.3
km
Calle de Ferraz
Temple of Debod
2.7
km
Nearby
Square
Puerta del Sol
470 m
Casino
Gran Via
230 m
Church
Convent of the Royal Barefoot Nuns Monasterios de las Descalzas Reales
430 m
Church
Iglesia San Gines
430 m
Restaurants
Museo del Jamon
590 m
Carrera San Jeronimo 6 Calle De La Victoria
StreetXo
250 m
Calle Serrano
19 Sushi Bar
10 m
Calle Salud 19
Artemisa Sol-Gran Via
80 m
Calle Tres Cruces 4
Lamucca del Carmen
120 m
Plaza de Carmen 5
Mar de la Reina
60 m
La Gran Via
Rosi La Loca Taberna
620 m
Calle Cadiz 4
Cabo Finisterre
120 m
Calle de Chinchilla
Reviews and Ratings
Feedback from previous guests about their experience.
60%
enjoyed the hotel and would happily stay again
6.0/10
Guest rating
Rooms
6.4
Location
8.8
Service
7.4
Dining
6.8
Guest reviews
6.0/10
based on 5 reviews
7.6
7.6/10 based on 1249 reviews
Sebastian
United Kingdom,
January
2025
6.6/10
The Hotel Arosa offers a fantastic location right on Gran Via, making it easy to explore Madrid. However, my experience was marred by some disappointing room conditions and a lack of expected amenities for a four-star hotel. Despite friendly staff and decent breakfast options, the overall comfort left something to be desired, particularly regarding room service and upkeep.
Rooms
5.0
I found the rooms to be clean but basic. One of my rooms had modern renovations, but the other felt dated with old furniture and a plumbing issue. I was disappointed when asked to change rooms, as choices were limited.
Service
6.0
The staff were friendly and helpful during my stay, but the lack of room service and the inability to book breakfast was frustrating. I expected more convenience at a four-star hotel.
Location
8.0
The hotel's location couldn't be better—right in the heart of Madrid near all the shopping and attractions. It was incredibly convenient for getting around the city.
Dining
5.0
Breakfast had a good variety, but I was disappointed that I couldn’t book it for my early departure. The quality of food could use improvement, particularly the scrambled eggs.
Facilities
5.0
The hotel featured a cozy lounge area, but amenities in the room, like an iron or fridge, were lacking, which was not what I anticipated for a hotel of this caliber.
Jessica
United Kingdom,
December
2024
5.8/10
The location of Hotel Arosa was fantastic, just a stone's throw from Gran Via and within walking distance to major attractions like the Royal Palace and Prado. The breakfast had a decent variety, but the hotel feels a bit dated in terms of decor. I appreciated the cleanliness and comfort of the beds, but the small elevators and noisy surroundings did detract from the overall experience.
Rooms
6.0
My room was really cozy and clean, though a bit on the smaller side. It was well-maintained and had all the essentials, but it definitely needs a refresh.
Service
7.0
The staff were polite, though not overly friendly. The bar service was the highlight, with a very welcoming bartender. Check-in was efficient, but some staff could have been warmer.
Location
9.0
Being so close to Gran Via was a major plus. I could easily walk to most major sites and the metro was conveniently nearby, making travel around Madrid a breeze.
Dining
7.0
Breakfast had a good range, with fresh fruit and a nice coffee machine, though it was a bit pricey. I enjoyed lingering in the dining room, which was spacious and inviting.
Facilities
6.0
The facilities were basic but functional. The elevators were too small for comfort, and while some areas showed signs of age, everything was clean and well-kept.
Molly
United Kingdom,
November
2024
5.0/10
My stay at Hotel Arosa was quite pleasant overall. The hotel's central location near Gran Via made exploring Madrid super easy, and the staff were friendly and helpful throughout my visit. However, I did experience some noise from the street due to the single-pane windows and the lack of heating in the room until mid-November was a bit uncomfortable. Value for money, though? Excellent!
Rooms
7.0
My room was well-appointed and clean, though I faced some noise from the street as the windows didn't block sound well. The heating in the room wasn't turned on when I arrived, which made it a bit chilly at night until extra blankets were provided.
Service
8.0
The staff were friendly and quite helpful with inquiries about local transportation and dining options. They made my check-in and check-out process smooth, but I did wish for a bit more engagement at times.
Location
9.0
Hotel Arosa's location couldn't be beat. I loved being just steps away from Gran Via and the metro, making it convenient to reach major attractions and restaurants.
Dining
7.0
Breakfast at the hotel had a decent variety, but I would have appreciated a bit more freshness. On the other hand, the proximity to numerous nearby cafes offered great dining alternatives.
Facilities
7.0
The hotel offered good amenities, including free Wi-Fi and comfortable bedding. However, the gym seemed under-promoted, and I didn’t realize it was available during my stay.
Amelia
United Kingdom,
November
2024
6.6/10
My stay at Hotel Arosa was good, mainly due to its fantastic location and the cleanliness. However, I did find the lifts to be quite small and a bit of a hassle during peak times. Overall, the hotel offered great value considering its proximity to major attractions.
Rooms
8.0
I stayed in a twin-bedded room on the 5th floor. While it was on the smaller side, the comfort of the bedding ensured a good night's sleep. The room also had effective air conditioning which was a pleasant surprise.
Service
9.0
The staff were friendly and very helpful throughout my visit. Check-in was smooth, and they were proactive in assisting with any inquiries I had.
Location
10.0
The hotel's location near Gran Via was very nice, allowing me to walk to all major attractions like Puerta del Sol and Royal Palace in just a few minutes. It made exploring the city so convenient.
Dining
8.0
While I didn't have breakfast at the hotel, it seemed to offer a good variety. I recommend visiting nearby Museo Del Jamon for delicious tapas and cured meats—an lovely dining experience.
Facilities
7.0
The hotel had a few facilities, like a nice lounge area, but the small lifts were a bit of an inconvenience, especially when crowded. Overall, the facilities were satisfactory for what I needed.
Reese
United Kingdom,
November
2024
6.6/10
My stay at Hotel Arosa was largely defined by its central location, just a stone's throw from Gran Via. making it easy to explore restaurants and shops. However, the hotel feels a bit dated and certainly not up to the standards of a typical 4-star experience. The staff were friendly and the breakfast was quite good, though I found the timing a little inconvenient on my last day.
Rooms
6.0
The room I stayed in was decent and clean but needed some updating. I faced some issues with the air conditioning switching to heating, which wasn't ideal for the season. The bathroom was adequate, but came with just one general product for all my needs.
Service
7.0
The staff were exceptionally friendly and willing to assist. They were quick to help with any concerns I had, which enhanced my overall experience. However, the internet connectivity could have been better.
Location
8.0
The location on Gran Via is truly fantastic. I could easily walk to many attractions like Puerta del Sol and Plaza Mayor, making my stay really convenient.
Dining
7.0
Breakfast offered a nice variety, from fresh fruits to pastries but was a bit crowded at times. It was a shame to miss it on my last day since it started at 7am, unlike other places I've stayed.
Facilities
6.0
Facilities like the gym were adequate, though not impressive. The elevators were quite tiny, which added a bit of humor to my stay. Overall cleanliness was good, but the common areas could use a refresh.
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